Become a StrongerLife Center Director

Position: Center Director in Lexington, KY

If you want to change the lives of people in a dramatic way, StrongerLife is for you.

We have an immediate need for a high-energy, hyper-organized, passionate Center Director to lead our Lexington, KY location. As a Center Director, you will be responsible for providing leadership and daily sales and member relations at the Center. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Center Director must execute a lead generation/marketing strategies plan to increase sales as well as engage in customer relations with members. 

This leader must possess a high-caliber approach to the organization and be a self-motivator who is hungry to meet and beat goals. This is a salaried position with immediate bonus potential, but this is NOT a typical 9-5 job. The Center Director must be flexible and adaptable to shift hours as needed to make sure the Center runs optimally and leads and members are communicated with quickly. Must have the ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships. 

  

RESPONSIBILITIES 

  • Driving membership sales through high-volume outbound phone calls on inbound leads.

  • Provides excellent leadership and management to create a positive, successful environment for staff and clients.

  • Properly manages and exceeds all StrongerLife sales and operational budgets.

  • Responsible for overseeing the sales process and systems. 

  • Works closely with the Head Coach of the Center to ensure that the staff and Center are looked after.

  • Attends StrongerLife class at least 1x/week.

  • Communicate with staff for all trials and anything they need to know about the members.

  • Timely response and follow through with all StrongerLife corporate/owner requests and client and lead requests.

  • Enforces StrongerLife corporate policies, business practices, systems and processes.

  • Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.

  • Provides and maintains the highest level of customer service. 

  • Provides effective decision-making regarding customer service issues.

  • Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach).

 

JOB QUALIFICATIONS

  • Prior experience in outbound phone sales is strongly preferred (300+ calls/week is a typical outbound phone sales effort).

  • Strong sales mentality and comfortability with outbound sales efforts.

  • Associate or bachelor's degree in business, education, or related field.

  • Prior management experience, including overseeing all aspects of company management. 

  • Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning).

  • Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.

  • Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance. 

  • Must have the ability to multitask, manage client and staff concerns, and be a self-starter. 

  • Excellent verbal and written communication skills.

  • Entrepreneurial spirit with an open, participative leadership style and drive for excellence.

  • Strong work ethic, integrity, and professional demeanor.

  • Practical work experience using Google Drive Products.

  • Previous management experience with fitness industry is strongly preferred.

IDEAL EXPERIENCE

  • Management: 2 years 

  • Leadership Development: 2 years 

  • Customer Service: 2 years 

  • Required Shifts: Morning, Mid-Day, Evening, and Weekend

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